Kavion Media ("Kavion Media," "we," "us," or "our") provides this Privacy Policy to explain how we collect, use, share, and protect information when you visit kavionmedia.com (the "Site"), fill out a form, or communicate with us by phone, text, or email.
1. Information we collect
We collect information in the following ways:
- Information you give us directly, such as your name, business type, email address, phone number, and any message you submit through a form on the Site.
- Information collected automatically when you use the Site, such as your IP address, approximate location (used to show you region-relevant content), browser type, device type, pages viewed, and referring website, through tools like Google Analytics and Google Search Console.
- Information collected through advertising and retargeting tools, such as the Meta Pixel, which may track your visits to the Site so that we can show you relevant ads on other platforms.
- Information you provide when you communicate with us by phone, text message, or email, including call recordings or transcripts where permitted by law.
2. How we use your information
We use the information we collect to:
- Respond to your inquiry and follow up with you about our AI receptionist, follow-up, and voice closing services
- Book calls, send you information about pricing and our services, and provide customer support
- Operate, maintain, and improve the Site
- Understand how visitors use the Site so we can improve it, using aggregated and anonymized analytics data where possible
- Show you relevant advertising on other platforms through retargeting
- Comply with legal obligations
3. Text messages and phone calls
By providing your phone number, you agree to receive text messages and phone calls from Kavion Media, including marketing and promotional communications. You understand that some calls may be automated, pre-recorded, or use an AI-generated voice. Message and data rates may apply. You can opt out at any time by replying STOP to text messages or by requesting removal during a call or by contacting us at hello@kavionmedia.com.
4. How we share your information
We do not sell your personal information. We may share your information with:
- Service providers who help us operate our business, such as our customer relationship management platform (GoHighLevel), hosting provider, and communication tools (email, SMS, and WhatsApp providers)
- Analytics and advertising providers, such as Google and Meta, who help us understand Site usage and deliver relevant advertising
- Law enforcement or regulators, if required by law or to protect our legal rights
- A buyer or successor, if Kavion Media is involved in a merger, acquisition, or sale of assets
5. Cookies and tracking technologies
The Site uses cookies and similar tracking technologies (such as the Meta Pixel and Google Analytics) to remember your preferences, understand how you use the Site, and show you relevant advertising. You can control cookies through your browser settings, though disabling cookies may affect how the Site functions.
6. Data retention
We retain your information for as long as needed to provide our services, respond to your inquiries, comply with our legal obligations, resolve disputes, and enforce our agreements.
7. Your choices and rights
Depending on where you live, you may have rights to access, correct, delete, or limit how we use your personal information. To exercise any of these rights, or to opt out of marketing communications, contact us at hello@kavionmedia.com. To stop receiving text messages, reply STOP to any message. To stop receiving marketing calls, request removal during a call or contact us directly.
8. Data security
We take reasonable steps to protect the information we collect, including using secure connections (HTTPS) and access controls on our systems. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
9. Children's privacy
The Site is intended for business owners and professionals. We do not knowingly collect personal information from children under 18.
10. International visitors
Kavion Media operates internationally, including in the United States, Canada, India, the United Arab Emirates, and Australia. Your information may be processed in a country other than the one in which you live, which may have different data protection laws than your home country.
11. Changes to this policy
We may update this Privacy Policy from time to time. The date at the top of this page shows when it was last updated. Continued use of the Site after changes take effect means you accept the updated policy.
12. Contact us
If you have questions about this Privacy Policy or how we handle your information, contact us at hello@kavionmedia.com.